Customers, whether they feel like it or not, are logical humans just like you and me$.$ They're capable of recognizing stressful and difficult situations, and they aren't interested in escalating them either. Customers are willing to come to a compromise so long as it allows them to continue working towards their goals.

One example of this can be seen in the food$-$service industry. Have you ever ordered a late$-$night pizza only to be disappointed that the toppings were wrong? Which conflict management style should you use? $($as customer $$ as employee$)$