d) Norman Technology is a software development firm with 6156 employees. With this large number of employees, Norman Technologies struggled to find an effective process for employees to sign and return required documents, particularly in the Human Resource Department such as vacation request forms without having the trouble and time consuming tasks of printing, scanning, signing and emailing. Norman Technologies sought out to find a provider who could offer a streamlined automated process that would not be difficult to implement in their current workflow yet remain cost effective. The service would also be needed to be compatible with Microsoft Office documents since most of the forms used were created using Microsoft Office.