David Holmes is an HR consultant hired by Beds O' Plenty (BOP), a local mattress company. BOP is a fairly new business that has grown dramatically in the past year. BOP needs to expand its customer service group and is looking to hire two customer service representatives. The HR manager (who also doubles as the head of customer service) is overwhelmed by the response to the company's job opening posted on CareerBuilder.com. The current customer service reps are relatives of the company's owner, and they signed on as a favor to himeven though they had little professional experience in customer service. Now that the department needs to expand, the owner and the HR manager need guidance in setting up a formal selection method for the new employees. All of the following are positive steps to increase the utility of the selection interview except Multiple Choice keep it structured. keep it focused on accomplishing a small number of goals. keep a list of quantitative ratings on a small number of dimensions that are observable. keep it standardized. keep it informal