Decision making is a cognitive process that results in the selection of a course of action among several alternative scenarios.There are three types of decisions in an organization:

1. Structured decisions - operation management
2. Semi-structured decisions - middle management
3. Unstructured decisions - top management

Your role is to determine the tasks completed in each phase of the decision making process:

1. Intelligence (4 marks)
2. Design (2 marks)
3. Implementation (3 marks)