Decision-making is a process of selecting one course of action from among two or more alternatives and a critical task in total quality. You have been appointed as a quality manager at Eskom Holdings 1.1 Describe your approach to the critical decision of expanding the Medupi plant or opting for privatization using a decision-making model. (10) 1.2 Discuss the interface between the Five M's, and how an understanding of these elements leads to better decision-making and problem-solving within Eskom. (10) Question 2 Quality function deployment (QFD) is a specialized method for making customer needs important components of the design and production of the product or service. 1. Elaborate on the fundamental layout and components of the QFD