1. Define operational excellence in terms of health care system?
2. Explain how SickKids tries to achieve operational excellence.
3. Page 6 of the report explains the following themes: "Making operational excellence work is all about behaviour" and "Clarity about accountability and about goals". Do you agree with the authors? - Critically examine the authors' findings. Explain whether the authors'findings are relevant to manufacturing settings.

The case study link at the below Please read from the below link and answer the following questions.

Thank you for you understanding..

https://assets.kpmg/content/dam/kpmg/xx/pdf/2018/06/a-culture-of-continuous-improvement-operational-excellence.pdf