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deliverables for the WideCast Internet & Cable Provider application 1. Create the BPMN diagram for the process flow of creating an order online by the

deliverables for the WideCast Internet & Cable Provider application

1. Create the BPMN diagram for the process flow of creating an

order online by the customer.

2. Create the BPMN diagram for the process flow of adding a new

product by the manager.

3. Create the BPMN diagram for the process flow of scheduling an

incident ticket by the account specialist.

4. Create the BPMN diagram for the process flow of closing an

incident ticket by the support specialist.

Project Overview Statement:

You have been asked by the senior management of WideCast Internet & Cable Provider to model and create a document that has the artifacts for a new project that the company is pursuing in order to improve customer satisfaction with the products and services it will offer through an online application to its existing and new customers.

Assume as a result of a number of interviews, questionnaires, document reviews, and meetings with potential customers/users, engineers, senior management, product management members, you have managed to gather and document the following high-level description for the intended online product application.

WideCast Cable & Internet Provider

High-Level Description: The following is high-level description for the planned online application for WideCast Cable& Internet provider:

The intent is to build an online/web-based application that will be used to enroll a customer in a plan or order services/PPV event and add/update products and services offered. Following

is the list of services and products the company offers?

1. Mobile Movie Streaming

a. Premium 100 movies a month

b. Ultimate 500 movies a month

2. High Definition Box (A box is needed for any TV plan)

a. Basic High Definition

b. Ultra High Definition

3. TV plan

a. Basic - 50 channels

b. BasicPlus 100 channels

c. Ultimate - 200 channels

4. Data Plan

1. WiFi

a. SpeedLane 20/5 Mbps speed

b. LightLane 50/10 MBPS speed

2. Mobile Hostspot

a. Silver Pass 10 GB/month

b. Gold Pass 50GB/month

5. Video Gaming

1. Online Game Rental

a. Day Rental plan (Game is active in your library for one day and you could play it multiple times)

b. Weekly Rental plan ($20 activation fee and every rented Game is active in your library for

one week and you could play it multiple times)

c. Yearly Rental plan (($150 activation fee and ever game you rent will stay active in yourlibrary for one year and you could play it multiple times)

2. Console Rental

a. Weekly Rental plan

b. Monthly Rental plan

c. Yearly Rental plan

6. PPV

1. Live Sports Events (fixed date/time)

2. PPV Movies (Any date/time)

7. Contracts and Deals

a. For 2 years contract on TV plans, the customer receives one free PPV movie every week

b. For 2 years contract on Data plans, the customer receives one free Live PPV Sports event every year

c. For 2 years contract on Video Gaming plans, the customer receives one free Video Game every month

WideCast has four different roles/logins/webpages :

1. Managers

2. Account Specialists (Customer Support)

3. Support Specialists

4. Customers

A manager can

1. Add/update/delete any products/services offered

2. cancel/update/delete any type of order

Account Specialist can

1. Create an account for a new customer

2. Update customer account

3. Create an incident ticket and assign it to a Technician

4. Place an order of a PPV event

Customer that has an existing account can do the following online:

1. Update Personal Account Information (credit card, personal info, etc.)

2. Pay Monthly Bill

3. Create/Change/Cancel an order for any of the products/services offered by WideCast

Support Specialist can

1. Schedule incident ticket

2. Close incident ticket

3. Cancel incident ticket

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