1. Demonstrate your understanding of strategy maps by:

   a. Using the four perspectives of People, Business Processes, Client and Financial and the strategic objectives identified by MLC in its balanced scorecard journey (see Table 3), construct a suitable strategy map. Note: the strategy map should be constructed using appropriate software/tools to enhance its presentation and readability. Help the reader navigate the strategy map. (4 marks)

   b. Conducting an evaluation of the strategy map, including the strategic objectives that underpin the strategy map. What are the positive and negative characteristics? How could it have been improved? Do the strategic objectives adequately reflect the strategic goals stated in Table 3? (4 marks)