1. Describe briefly the scope of operational planning.
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3. State the advantages of including team members in planning.
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5. Identify major factors in planning operational objectives.
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7. Outline the major principles of the MBO system.
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9. Name the advantages for using Gantt charts.
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11. Define the following terms:

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• Revenue Cycle Management
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• Charge reconciliation
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• Charge Description Master (CDM).
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• Medical necessity

7. Explain briefly the value of a budgeting process.

8. Contrast fixed budgeting versus variable budgeting.