Describe $($don$\text{'}$t just list$)$ each of the four points that should be used in a win$-$back message to a lost customer from Chapter $6.$ Using these four points, compose a professional detailed response to a ten$-$year customer of your shoe store for who wrote to say he would no longer do business with your store because during the past few service encounters, he was treated in a rude and disrespectful manner.