Describe how emotions influence our thinking and behavior. $($Obj$.1)$

Explain the critical role of emotions in the workplace. $($Obj$.2)$

Describe the major factors that influence our emotional development. $($Obj$.3)$

How can you cope with your anger and the anger of others. $($Obj$.4)$

What factors contribute to workplace violence. $($Obj$.5)$

Identify and explain the most common emotional styles. $($Obj$.6)$

Describe strategies for achieving emotional control. $($Obj$.7)$