1. Describe the five major elements of body language presented eye contact, voice, smiling, posture, and gestures? How should a customer service representative use each of these elements in their service encounters and how should the customer interpret them?
2. Why is it important for a company to have a dress code? The dress codes of three international companies Walmart, Targert, and home depot. List each and summarize their dress code policies. What do they have in common? What are their differences?