Develop a risk register for ACME with the following information listed below. ACME Retail is seeing challenges with customer service, including extended waiting periods, uneven encounters, and a deficiency in tailored suggestions. In order to address these difficulties, the project suggests incorporating AI-driven chatbots. These chatbots are specifically programmed to engage with customers, address inquiries, and offer tailored recommendations, with the goal of improving the entire customer experience.Scope Statement of the Project* Characteristics and Requirements* AI Integration: develop artificial intelligence chatbots capable of comprehending and providing conversational responses to client inquiries. They should possess the ability to acquire knowledge from exchanges in order to enhance their responses progressively.* Customer Service Enhancement: The chatbots are required to address frequently asked questions, such as inquiries about products, order statuses, and basic troubleshooting. This helps minimize the need for human involvement and thereby reduces wait times.* Data Analysis Capability: The system should gather data from exchanges, enabling the extraction of client preferences, recurring problems, and patterns. This data is vital for enhancing service and formulating well-informed business decisions.* User Experience: The chatbots' UI should be user-friendly and seamlessly incorporated into ACME Retail's current digital platforms, such as the website or mobile app, to guarantee a seamless user experience.* User Acceptance Criteria* Efficiency: The chatbots are expected to substantially decrease the time it takes to respond to client requests in comparison to existing benchmarks.* Accuracy: They should possess the ability to comprehensively grasp consumer inquiries and deliver precise information or resolutions.* User-Friendly Interface: The system should provide a user-friendly interface that does not necessitate any specialized technological expertise from clients.* Consistent Performance: Chatbots should exhibit consistent performance, even while experiencing high levels of traffic, without experiencing crashes or delays in response time.* Exclusions * Advanced AI Features: At first, the chatbot may lack advanced features such as voice recognition or the ability to handle many languages. These components have the potential to be included in future enhancements.* Project Deliverables * Project Management Deliverables: Comprises of blueprints, timetables, financial plans, updates on progress, and a conclusive report upon finishing. * Technical Deliverables: The comprehensive AI chatbot system, its seamless interaction with existing systems, and any requisite documentation such as user manuals.Work Breakdown Structure (WBS)* The WBS is a hierarchical breakdown of all the tasks and subtasks in the project. It's structured as follows: * Project Management: Encompasses all facets of project management, including initiation, planning, monitoring, and closure. * AI Chatbot Development: The process entails comprehending the specifications, formulating the chatbot's design, implementing the code, doing bug testing, and deploying the system. * Training and Support: Facilitates staff proficiency in system utilization and offers continuous assistance for any arising complications.Critical Path and Challenges* The critical path is a sequence of stages determining the minimum time needed to complete the project. Key activities include: 1. Requirement Analysis - Understanding what is needed. 2. Design - developing a blueprint of the system. 3. Development - Building the actual chatbot. 4. Testing - Ensuring everything works correctly. 5. Deployment - Making the chatbot live for users.* Challenges may include technical difficulties, delays in approvals, or resource constraints. Mitigation involves proactive planning, frequent stakeholder communication, and maintaining resource backups.

Risk Register for Project Name Date Project Name: Project Manager: ID No. Rank Risk Description Category Root Cause Triggers Potential Responses Risk Owner Probability Impact Status