Develop a training program designed for festival management staff, demonstrating appropriate strategies for the management and motivation of Festival Employees or Volunteers

Effectively training festival volunteers can be a complex process. Three key steps in that process are set out below:

TRAINING PROGRAMME FOR MUSIC FESTIVAL VOLUNTEER

I. ORIENTATION

• Background information about the organisation.
• Codes of conduct.
• Essential information about the festival including the specific goals of the festival.
• Detailed information about how their volunteering role should contribute to festival goals.
• Where they can go for information, advice, or assistance.
• Information about financial issues including how to obtain reimbursements for legitimate expenditure.
• Any additional expectations in terms of communication and other behaviours while working at the festival.

II. JOB TRAINING

• An understanding of key tasks and deadlines for completion.
  • These will vary depending upon the event
• Relevant timetables
• Event schedules
• Information about equipment and tools that will be utilised.
• Details about how those tools and equipment are to be used.
• Comprehensive health and safety information and regulations.
  • Particularly important in terms of the use of tools and equipment
• A communication plan that involves interaction with:
  • Attendees
  • Performers
  • Vendor
  • Sponsors
  • Event employees.
• Details regarding food, conveniences, etc.
  • The key aim in this regard is to make the volunteering experience pleasant and stress free
• Information about the venue, including venue access.
  • Festival volunteers require a sound understanding of their workplace and need to be able to pass on relevant venue information to attendees.

III. FOLLOW-UP TRAINING AND DEPLOYMENT OF FESTIVAL VOLUNTEERS

• Developing an appreciation of the specific strengths of volunteers facilitates the successful and appropriate assignment of tasks.
• Follow-up training can then be designed to address the more specific requirements of actual roles and job tasks.