different tasks involved in the maintenance process are as follows: 1. Write. This stage involves writing the marketing copy and, if necessary, designing the layout of copy and associated images. 2. Review. An independent review of the copy is necessary to check for errors before a document is published. Depending on the size of organisation, review may be necessary by one person or several people covering different aspects of content quality such as corporate image, copy-editing text to identify grammatical errors, marketing copy, branding and legality. 3. Correct. This stage is straightforward and involves updates necessary as a result of stage 2. 4. Publish (to test environment). The publication stage involves putting the corrected copy on a web page that can be checked further. This will be in a test environment that can only be viewed from inside the company. 5. Test. Before the completed web page is made available over the World Wide Web a final test will be required for technical issues, such as whether the page loads successfully on different browsers. 6. Publish (to live environment). Once the material has been reviewed and tested and is signed off as satisfactory, it will be published to the main website and will be accessible by customers