Question
Discuss and differentiate between the concepts of standardization and variation - in particular, are there times where we can overly standardize processes and lose sight
Discuss and differentiate between the concepts of standardization and variation - in particular, are there times where we can "overly standardize" processes and lose sight of the individualization of health care delivery? It's obvious that there are inherent cost savings in standardizing care --- but at what "cost"?
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Operations Management For Competitive Advantage
Authors: Richard B. Chase, F. Robert Jacobs
11th Edition
72983906, 71115528, 9780071115520, 978-0072983913
