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Discuss the following statement: Higher levels of customer satisfaction would be expected to be associated with higher levels of customer retention; the relationship does not

  1. Discuss the following statement: Higher levels of customer satisfaction would be expected to be associated with higher levels of customer retention; the relationship does not always necessarily exist.
  2. What are the strengths and weaknesses of the apps and firms that offer ride-sharing services?
  3. Describe the threats that Uber has to overcome to be successful
  4. What are Uber's weaknesses?

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