Discuss ways in which outsourcing a portion of the development effort improve the quality of the system being developed.

Discuss risks associated with engaging a partner organization with a portion of your development effort and explain how to assess the exposure.

Should you also have this concern when the work is being done internally (by our own employees)?

Discuss ways that automation can improve quality. And explain why software development is still a largely manual task despite this potential.

Discuss the role of proactive quality management in making maintenance less of a "burden". Explain an approach for analyzing the associated costs and benefits.