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1. How do the mission and vision statements of an organization affect management strategy? Why is it important to clearly articulate the statements in order to effectively carry out the strategic management process?

2. How have online travel agencies transformed the competitive atmosphere in the hospitality industry? What are some beneficial ways that the internet affected the industry and what are some possible challenges facing hotels?

3. What is a business think tank and how does it work? What do you do with the feedback that you receive? How does a business think tank work in order to come up with innovative ideas? What are the two most important areas of a business' functional operations that you believe are the most important to consider and why?