Draw a logical context DFD

Draw a logical Level 0 DFD

Spring 2019 Credit Card Products Collections DFD Southern Bank, credit card accounts are booked and serviced at Individualized BankCard Services(IBS). If such accounts become delinquent, their information is sent to the collection system via the IBS FILE (see appendix D). This file is sent to the collection system on a daily basis. Besides being used to update the collection history database it is used to generate the IBS new accounts report. Recall that the predictive dialer software is used as part of the collection process. It involves using packaged software to contact delinquent borrowers. Using a file of telephone and account numbers the software takes into consideration how many collection agents are working at the given time and paces the calls accondingly. This will assure that an agent will be available to take the call if a delinquent customer answers the telephone when the dialer places the call. When a customer answers the telephone, the predictive dialer software presents the collection agent with the online(ie. via screens) data related to the delinquent accounts and ers the call to the agent's telephone. All the presented data is from the collection history database and the payment history file. Once the agent begins talking to the customer, she/he then begins to "work" the delinquent accounts. During that process, the agent is responsible for updating the customer and account data based on the telephone conversation with the customer. Part of the collection history database information updated by the agent is the "promise to pay" data, which includes account number, promise pay date and amount. On a daily basis, the incentive driver file and the associated summary report are generated using the "promise to pay" data. The file is transmitted to the file server used by ITBS (the Incentive Tracking and Payment System) and the report is sent to the REP-VU report retention system. As a result of ITBS processing the incentive driver file, the daily incentive payment report is produced and sent to REP-VU. The payment incentive reports along with "promise to pay data" and collection agent data from the agent database are reviewed weekly by the collections department management as part of the incentive payment process. Once the incentive payment data is reviewed and confirmed, a special incentive payment entry is sent to the payroll system. The unconfirmed incentive payment data is stored on the suspense incentive database where it is later investigated. Investigation involves contacting the customer and using new data supplied by the customer along with collection agent data from the agent database to update the suspense database. The suspense database is reviewed during the incentive payment process. OVER)