Drudgen Fitness Inc. is a fitness equipment provider that markets its products through a chain of retail outlets in four states. As part of its expansion strategy, the company decides to open outlets in four more states and decides to revise its existing business processes. According to the five$-$component model of information systems, which of the following processes will be the least disruptive to the organization?

a$)$ collecting demographic data from the new markets

b$)$ developing new CRM software for the existing and new outlets

c$)$ buying and installing new computers in the new outlets

d$)$ relocating existing employees and hiring new employees