Effective Problem Solving and Decision Making

Q1 choose the correct word in each sentence

-The positive outcome bias

-Thin-slicmg

-The bandwagon effect

-Avoid self-serving bias

-Adaptive techniques

-Collective wisdom

1)(.) Be aware of the symptoms of overconfidence:

underestimating how long it will take to complete a task, overestimating the likelihood of something that you hope will occur; or being overly optimistic about your decisions and answers to questions.

2)(..) Organizations develop a unique culture and set of values

that favor certain actions and behaviors. When working in a company with a strong set of cultural norms, it is easy to adopt popular opinions and follow the expectations of others.

3)(.) Anything that leads you to see the data as you most want it

to appear... You might make decisions or pursue solutions that suit your personal preferences. When you start to work on a problem, ask yourself if a particular outcome, solution, or choice is especially appealing to you. If so, try to be aware of it as you proceed.

4)() Instead of gathering data, analyzing it and exploring alternatives systematically these involve a combination of intuition, logic, and common sense. They are less precise than traditional problem-solving methods

5)() When problem solving, take advantage of the of this with

your colleagues, which is the shared knowledge and experience a group of people can apply to a problem.

6) Malcolm Gladwell claims that spontaneous decisions can be better than those exolored with scientific analysis and precision. He attributes this ability to an unconscious technique he calls"(.)": the ability to sense what is important from a very narrow period of experience.

Q2)

Peter McNally, the owner of the McNally Design, has to give a decision about whether to hire an outside Web design firm to create a new Web site for Kaboodle Software or whether to create the Web site in house. Kaboodle software is planning a major overhaul of the company Web site. Peter decides to revise the Web site in house. Read the analysis of Peter's decision and its weaknesses, and fill in the pros and cons table.

Decision weaknesses:

An outside agency offers high-quality work, though they charge accordingly. The

in-house staff might not be skilled enough for a major overhaul.

An outside agency also provides expertise in developing Web sites. They can learn about Kaboodle's products more easily than an in-house staff can acquire expertise in Web site development.

Although an outside agency is more expensive than in-house staff, the agency

can work more quickly because they are more experienced. The flexibility of an in-house staff might lead to a bland Web site.

Although an outside agency is more expensive than in-house staff, the agency

can work more quickly because they are more experienced. The flexibility of an in-house staff might lead to a bland Web site.

can work more quickly because they are more experienced. The flexibility of an in-house staff might lead to a bland Web site.

An outside agency also has graphical resources, which are crucial in a Web site.

Controlling those resources is not as important as creating an eye-catching, effective design.

Hire an Outside Web Design Agency?

Have graphical resources (Pros)

High cost (Cons)

Expertise(..)

Work more quickly(..)

Loss of control()

Good quality of work()

Unfamiliarity with the products()

Not as flexible()