Ehrman and Drnyei (1998, cited in Drnyei & Murphey, 2003) identified several features of what constitute a group: (1) interaction amongst the group members (2) the group members perceive themselves as one unit and demonstrate a level of commitment to it (3) there are common goals and a purpose for being together (4) the group stays together for a reasonable period of time (5) the group develops an internal structure of rules and behaviours (6) the group is accountable for the action of its members. However, for the group to bond and perform, a manager should harness this complex phenomenon where there are personality clashes and petty jealousies. As a shop flow manager, discuss at least 5 strategies that you may apply in order to ensure that the group bonds and performs to the satisfaction of management