Either describe or make up a product that you have been displeased with after its purchase. Typically, such disputes are about the product being defective or low quality.There needs to be a summary of the relevant facts about the product issue.

1.Name of the individual consumer.

2.Address for individual consumer (again, make this information up to be confidential).

3.Name of the company who sold the product.

4.What is the company's website?

5.Locate the physical address for the company who sells the product or service.

6.Locate the name of the person or department who would hear customer service issues.

7.Locate the email address for the person/department who hears customer issues.

8.Does the seller have a written return policy? State the details of that return policy.

9.Was the policy communicated at the time of purchase (at the till or on a receipt).

10.Name of the company who manufactured the product.

11.What is the company's website?

12.Locate the physical address for the manufacturer of the product or service.

13.Locate the name of the person or department who would hear customer service issues.

14.Locate the email address for the person/department who hears customer issues.

15.Is there a manufacturer's warranty for the product or service?

State the details of that warranty.

16.How much did the product cost?

17.What is the product serial number or code on package (if any)?

18.Describe the product that was purchased. What is it, what does it do?

19.Is there a written or online description of the product? Briefly summarize some of the key aspects of the description.

20.Describe the purchase transaction. What happened?

21.What was the store location where the product was purchased (this may be the same as the address for the seller)?

22.What was the date and time of the purchase?

23.Was there a salesperson who assisted with the purchase?

24.Did the salesperson provide any verbal representations about the product? If yes,provide details on what specific information was provided.

25.Was the product delivered or installed by the seller, manufacturer, or another third party? If yes, describe the details of that delivery and/or installation.

26.Was there a written contract for the product? Does the contract speak to what happens is there is (a) a problem with the product, or (b) "liability"? Is yes, provide details of the relevant contract clauses.

27.Describe the problem with the product. What happened? What damage resulted? Provide as much information as possible.

28.Has the consumer done anything to try and resolve the dispute? For example, did you contact the company? If yes, what was the company's response?)

29.Where possible conduct an online search of the product and read any online reviewsabout the product (or similar products). Has any other consumer had similar problems?

30.List any relevant documents you have (or would have) relating to the dispute (for example: receipts, contract, invoices, proof of payment, repair estimates etc).