Employee harassment: Employees are unable to respond to orders from their bosses and also are unable to respond well when customers want to cancel the contract due to what they are told by managers and the high pressure.The manager says that "it is new normal" when customers need to call the operators many times , and the workers have to forcely comprehend the situations they face, which is completely unethical.

1. write the theories related to this issue according to commerce 292.