Employee Performance

In the last period more performance ratings of 'good' or 'excellent' have

been achieved than in any other. Furthermore, more employees have

met or exceeded their individual targets than in previous reviews. The

main objective in the next period will be to sustain levels of performance

despite increased targets.

Customer Feedback

The number of customer complaints received has reduced dramatically

in the last period reflecting overall improvements in staff performance.

Customers have benefited from a more attentive service and loyalty

incentives providing them with excellent value without sacrificing quality.

An increase in staff levels has contributed to

the reduction in customer complaints.

True on the basis of the passages

False on the basis of the passages

Not possible to say if the statement is

true or false on the basis of the

passagesEmployee Performance

In the last period more performance ratings of 'good' or 'excellent' have

been achieved than in any other. Furthermore, more employees have

met or exceeded their individual targets than in previous reviews. The

main objective in the next period will be to sustain levels of performance

despite increased targets.

Customer Feedback

The number of customer complaints received has reduced dramatically

in the last period reflecting overall improvements in staff performance.

Customers have benefited from a more attentive service and loyalty

incentives providing them with excellent value without sacrificing quality.

An increase in staff levels has contributed to

the reduction in customer complaints.

True on the basis of the passages

False on the basis of the passages

Not possible to say if the statement is

true or false on the basis of the

passages