Eric an employee of two years has not been keeping his area clean. He is the hot prep person. He claims that his responsibility is to make the food and that is what he focuses on. Sue is responsible for cleaning of the dining area and bathrooms. She doesn't like to do the bathrooms and often conveniently forgets. [10 points] Using the control process - what will you do in these situations? The organization has a goal of having orders out withing 2 minutes. Your average has been 4 minutes. There have been issues with the headsets in the drive-though and sometimes the order is made incorrectly. Customers complain that they are missing utensils and napkins. Employees claim that they are running low so are not consistent in giving the utensils and napkins. The person taking orders is new and is slow to find the items on the register. The prep people are concerned with inventory so often do not use the accurate measurements of ingredients, so customers complain. There is work being done on the road in front of the restaurant causing difficulty in people parking and coming into the restaurant - therefore the drive-thru is busier than normal