ETI's committee of senior managers investigated the company's deteriorating nancial position and realized that many of the corporations current problems could have been detected earlier. If the management at the tactical level had greater awareness, they could have proactively taken action to avoid some of the losses. This lack of early warning was due to the fact that ETI failed to sense that marketplace dynamics had changed. New competitors using advanced technologies to process claims and set premiums had disrupted the market and taken a share of ETI's business. At the same time, the company's lack of sophisticated fraud detection has been exploited by unscrupulous customers and perhaps even organized crime. The senior management team reports their ndings to the executive management team. Subsequently, in light of the previous strategic goals that were established, a new set of transformation and innovation corporate priorities are established. These initiatives will be used to direct and guide corporate resources to solutions that will enhance ETl's ability to increase profits. Considering transformation, business process management disciplines will be adopted to document. analyze and improve the processing of claims. These business process models will then be consumed by a Business Process Management System {BPMS}, which is essentially a process automation framework, to ensure consistent and auditable process execution. This will help ETI demonstrate regulatory compliance. An additional benefit of using a BPMS is that the traceability of claims processed by the system includes information about which employees have processed which claim. Although it has not been conrmed, there is a suspicion that some portion of the fraudulent claims being processed may be traceable to employees that are subverting internal manual controls driven by corporate policy. In other words, not only will the BF'MS enhance the ability to meet external regulatory compliance, it will also enforce standard operating procedures and work practices within ETI