Question
Evaluate a service performance for any service organisation of KFC company . Using a selfadministered survey form, you are required to evaluate the level of
Evaluate a service performance for any service organisation of KFC company . Using a selfadministered survey form, you are required to evaluate the level of satisfaction among
the customer by including the following elements below:
1. Supporting facility
2. Facilitating goods
3. Explicit services
4. Implicit services
5. Information
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Auditing An International Approach
Authors: Wally J. Smieliauskas, Kathryn Bewley
6th edition
978-0071051415
