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Evaluate a service performance for any service organisation of KFC company . Using a selfadministered survey form, you are required to evaluate the level of

Evaluate a service performance for any service organisation of KFC company . Using a selfadministered survey form, you are required to evaluate the level of satisfaction among

the customer by including the following elements below:

1. Supporting facility

2. Facilitating goods

3. Explicit services

4. Implicit services

5. Information

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