Evaluation Questions 1. Define each type of Alternative Dispute Resolution discussed in this chapter. o Give the pro and con for each type. 2. If you were involved in a business dispute with a regular customer, what form of resolution would you want to use? o Explain why. 3. How can you improve your performance? (Note: nothing gets nothing.) . This is a self-evaluation. You need to state what you did well and what you could improve on. - Be as detailed as possible. Evaluation Questions 1. Define each type of Alternative Dispute Resolution discussed in this chapter. o Give the pro and con for each type. 2. If you were involved in a business dispute with a regular customer, what form of resolution would you want to use? o Explain why. 3. How can you improve your performance? (Note: nothing gets nothing.) . This is a self-evaluation. You need to state what you did well and what you could improve on. - Be as detailed as possible