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Every employee at WestJet has a heightened sense of customer service responsibility. Which of the following statements does NOT describe WestJet: Multiple Choice CRM messages

Every employee at WestJet has a heightened sense of customer service responsibility. Which of the following statements does NOT describe WestJet:
Multiple Choice
CRM messages and tactics have been communicated to all levels of the company.
Employees use and understand CRM technology.
West Jet employees have no personal commitment to the company.
West Jet has a CRM culture.
Senior levels of management have embraced the business strategy of CRM
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