Examine the importance of HCI in the design process.

Directions: Evaluate an existing system where you would propose improvements to the user interface. For example, visit the local mass transit station (e.g., the subway, bus station, rail station), and observe users purchasing tickets. You may choose another system that you are familiar with such as a kiosk system or a Redbox video rental system.

If you are not sure about the system you want to choose please feel free to email me with any questions. Interview a minimum of 6 users (friends, co-workers, family, etc.) regarding their preferences for improvements in usability of your chosen system.

Plan for contextual interviews by developing questionnaires ahead of time with regards to HCI and usability. Conduct the contextual interviews, then tabulate the results and analyze them with an eye to understanding the demographics and skills of the user community.

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