Exercise 14.10 Quality Cost Classification Classify the following quality costs as prevention costs, appraisal costs, internal failure costs, or external failure costs: 1. Inspection of reworked units 2. Inspecting and testing a newly developed product (not yet being sold) 3. Retesting a reworked product 4. Repairing a computer still under warranty 3. Discount allowed to customers because products failed to meet customer specifications 0. Goods returned because they failed to meet specifications 7. The cost of evaluating and certifying suppliers 0. Stopping work to correct process malfunction (discovered using statistical process control procedures) 9. Testing products in the field Discarding products that cannot be reworked Lost sales because of recalled products 12. Inspection of incoming materials Kedesigning a product to eliminate the need to use an outside component with a high (continued) 14. Purchase order changes 13. Redesigning defect rate 15. Replacing a defective product 16. Inspecting and testing prototypes 17. Repairing products in the field 18. Correcting a design error discovered during product development 19. Engineering resources used to help selected suppliers improve their product quality 20. Packaging inspection 21. Processing and responding to consumer complaints 22. Training production line workers in new quality procedures 23. Sampling a batch of goods to determine if the batch has an acceptable defect rate