Part of your duty as a freight forwarder is to handle the "intent to claim" by his customer. Timely submission to carriers or the forwarder's advice to the customer about submission to carriers has to follow the process below. The handling procedures cover two scenarios: Cargo insured by the forwarder (B). Cargo insured under the customer's own insurance (C). Complete the flow chart on the following pages, putting the steps below in the right order: 1. 2. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Customer carries own insurance. File Intent to Claim with carrier. Receive notice of claim from client. Survey required. Cargo insurance provided by forwarder. Gather all required documents. Intent to claim filed on time with carrier? Follow up with insurer and customer to ensure payment received. Send intent to claim and all other required documents to allow client to process claim. Seek management advice: option 1: claim with carrier; option 2: assist client to claim with carrier. Arrange survey. Submit claim and required documents to insurance provider (follow internal procedures).