Explain CRM Systems, and how operational CRM differs from Analytical CRM? Why are customer Relationships Important to an organization? Do you agree that every business needs to focus on customer to survive in the information age? How can a CRM System help an organization find its most profitable customers? Provide exariples of data that would be used to identify profitable customers How can a CRM system help a company find loyal customers that are good for the business? How can a company use a CRM system to retain profitable customers and get more customers 1. 2. 3. 4. 5. like them