Explain the concepts of quality and performance excellence

Provide reasons why they are important

Provide a brief history of the "quality revolution"

Describe quality in manufacturing, service, health care, education, and government

Explain the principles and practices of quality and performance excellence

Discuss relationships of quality with organizational models in management theory

summarize all the topic

pulling two (2) items(bold topic) from the lesson and describing them in detail.

References:Minimum of one book reference required.