Fernanda came across an ad for a new restaurant that promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic. Which of the following gaps of service performance does this demonstrate?

Question $9$ options:

Gap between service$-$quality specifications and service delivery

Gap between perceived service and expected service

Gap between service delivery and external communications

Gap between consumer expectation and management perception

Gap between management perception and service$-$quality specification