Fictitious company, Walexron is a company that operates retail stores in the United States and most foreign countries. In addition to retail stores, the company operates its own fleet of trucks and aircraft to transport merchandise and has a significant online business. The company is headquartered in south Hillsborough County Florida and employs over 15,000 people at the headquarters location. Prior to the pandemic, the company experienced difficulties in retaining employees at the Tampa headquarters. Since the pandemic, the company continues to experience high turnover and difficulties recruiting employees. Maria Cristina Alvarez, the vice president of Human Resources, seeks to discover possible reasons for the hiring and retention issues.Case Study- Module 2: The Role of Root Cause Analysis in Public Safety ERM Programs