Fidencio, the supervisor of receiving for a large department store, was pleased with his recent performance review. His department was rated very efficient. He was thankful for the employees he supervised and he told them how pleased he was with their hard work. His employees were always the first to volunteer for whatever came along. They would always take over when someone was out sick. Even in a crisis, like when the sales items didnt come in until hours before the sale started, he could count on them.