Find an example of an ORGANIZATION that attempted to install an enterprise system.

1) What set of business issues was the organization trying to address?

2) How did they determine the business value of this project? Did it prove to be a prudent financial decision?

3) What product did they eventually decide to implement?

4) What major challenges did they face during the implementation and throughout the entire process?

5) What degree of success was achieved with this initiative? Did they achieve the stated objectives or did they come up short?

6) What was the impact on the business in terms of customer satisfaction and process improvement?

7) If you were in charge of this project, what recommendations or actions would you have taken to improve the outcome?