First, review the module resources. Then, address the following in your initial post:

• How can a shared service delivery model benefit the employees and management of an organization?
• What are some challenges of a shared service delivery model to the employees and management of an organization?
• How do changes in technology affect service delivery, effectiveness, and efficiency?

Provide examples from the module resource readings or from your own experience in the workplace to support your responses.

In response to your peers, provide feedback about their initial post and offer strategies for overcoming the challenges of a shared service delivery model and employee resistance to new self-service technology. Provide examples and supportive evidence.