Follow up guest email. You receive an email from a guest that stayed at the resort the previous week. Good morning, I stayed at the resort last week in room 23 and checked out on Friday. When I arrived home I realised that I had left my sunglasses in the room. Are you able to post the sunglasses to 123 Smith St, Cairns, QLD 4870? Kind regards, Sarah Jones. You need to review the Lost and Found register and find the lost item in the Valuables Storage Facility. Once you have located the sunglasses you will need to email the customer and verify if they are the correct sunglasses. You also need to follow the Blue Healer Spa's Lost and Found Policy and Procedures. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.