Following a consultation, the following program elements and implementation considerations were identified:

• The program is to commence in four weeks' time.
• At the beginning of each mentoring relationship, there needs to be a program induction session, explaining each participant's role, their responsibilities and how issues need to be raised, which is based on YCC's Consumer Complaints and Feedback Policy and Procedure.
• There should be monthly mentoring sessions where a Homework Club participant (participant) meets with a RMIT student mentor.
• The mentor and participants' relationship will begin when the participant is in year 11.
• A school student can only be a participant if they are currently participant in the YCC Homework Club. A RMIT student can only be a mentor if they are meeting the requirements of their program.
• The formal relationship between mentor and participant should only last until the beginning of VCE exams.
• The mentor will meet the participant on campus, and the mentoring time (session) should last no more than two hours, where students should be introduced to different services provided to students.
• The RMIT Program Manager is the point of contact for any issue relating to mentor recruitment and mentor participation.
• YCC needs to make sure that permission from participant parents is obtained and the RMIT Program Manager needs to make sure that all working with children requirements are met.
• The YCC will apply for funding from the local council to pay for the participants' transport to and from RMIT and for the mentor and participant to have afternoon coffee, tea and a snack on campus.
• The cost of YCC in developing and managing the program will be absorbed in the YCC operational budget. The budget for the program is the cost of a daily myki plus $20 per session per participant.
• The program will be monitored on a monthly basis by the YCC team, where feedback will be sought from the participants and the mentors after each meeting/session.
• At the end of each relationship, both the mentor and participant will meet with a YCC team member to reflect on the relationship, and their relationship with YCC and RMIT.
• Three participants and three mentors will begin in four weeks. Three more participants and mentors will begin in eight weeks' time. In 12 weeks', six more participants and mentors will begin their mentoring relationship. By week 12, there will be 12 mentoring relationships. By month six, the aim is to have 20 relationships in progress.
• A guideline explaining how to implement and manage new mentoring relationships will be developed by YCC in consultation with RMIT's Program Manager.
• A program review should be conducted every six months.
• YCC and RMIT are to meet their respective record keeping requirements, including confidentiality requirements, and all participants will share program information via a Google site that will be established by a YCC team member.

The mentoring program has been running for six months. It's now time for a review of the program.

Here are some figures and feedback you've collected about the program for the review:

The number of total relationships by month six exceeded the target by 20 per cent.

The number of mentors and participants who rated that they experienced extremely positive (or great) relationships was less than anticipated. However, only by five per cent. This was due to:

an incident of poor communication between a YCC team member and a participant, where the participant wasn't contacted with notice about a mentor's need to reschedule the session

an incident where a mentor received counselling from RMIT after she took a participant to an event and drank alcohol with a participant, as she believed that this behaviour exposed the student to uni life.

The RMIT Program Manager provided positive feedback on the relationship between YCC and RMIT, including the use of Google to exchange documents. But, she wanted to make sure that the responsibilities of RMIT mentors is clearly communicated not only at induction but also every so often to remind them of their responsibilities.

The RMIT Program Manager made the suggestion that RMIT student from different program areas might be interested in becoming mentors.

Your team mates have completed and returned to you theTeam Member Feedback Performance Formfor you to analyse.

based on the information above

1. provide a Name and description of the program

2. provide a Review Period and Date

3. Describe how you can assess the effectiveness of the program; assessed relationships with clients and other external stakeholders; your own performance and, identified areas for improvement.

4. Compare results to objectives and consider what worked well and what didn't go so well.

5. What was the feedback from stakeholders?

6. provide Areas for Improvement . this should include information about program improvements and own performance improvements.

7. Team Member Performance Feedback . Provide the results from your analysis for the performance feedback received from your team mates.

8. dentify and describe at least two recommendations to implement program improvements and one to improve your own performance. Use the tables below to develop the action plans for the recommendations and their implementation.

program improvements

Recommendation	Steps to Implement	Resources Required	Responsibility	Timeframe