Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

For an organization it is important to monitor customer satisfaction. If a large organization with 1mio customers receives 1000 customer complaints in one month: A.then

For an organization it is important to monitor customer satisfaction. If a large organization with 1mio customers receives 1000 customer complaints in one month: A.then it is not a serious problem because the number of dissatisfied customers is only 0,01% B.then there is a potential for about 225.000 dissatisfied customers. C.then the management should contact every individual customer. D.then management should monitor the numbers carefully

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Exploring Management

Authors: John R. Schermerhorn

3rd edition

1118217252, 9780470878217, 978-1118217252

More Books

Students also viewed these General Management questions

Question

5. Give some examples of hidden knowledge.

Answered: 1 week ago