For each of the places Barbara has worked on part II of the book nikel and dimed:

Write down two norms, and what you think they qualify as $-$ pivotal, relevant, or peripheral. Justify your answer.

Give one example of how the managers of the two workplaces influenced organizational culture. You can use the slide about $$leadership and norms$$ to answer this question. Justify your answer with concrete examples of the book, including book passages and page number.