for management accounting

6. For each of the following, provide one external direct measure of quality and one intermal direct measure of quality, and explain why you have chosen this measure. (a) A drug sold by a pharmaceutical company which is taken for serious illness. (b) Work performed by the customer complaints department at LY Remember: a good measure is one that (among other things): (i) Is based on information you can acquire without too much difficulty!; (ii) Is specific and allows comparison; and (iii) Is time bound