Question
For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands
For the past two years, Value Mobile has been working to improve the quality of its phones. Data for 2019 and 2020 follows (in thousands of phones):
2019 2020
Cell phones produced and shipped
3819 16920
Number of defective units shipped 142 498
Number of customer complaints 234 383
Units reworked before shipping 185 867
Manufacturing cycle time (days) 17 19
Average customer response time (days) 33 31
Required:
- For each year, 2019 and 2020, calculate the following:
- percentage of defective units shipped
- customer complaints as a percentage of units shipped
- percentage of units reworked during production
- manufacturing cycle time as a percentage of total time from order to delivery
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Horngrens Cost Accounting A Managerial Emphasis
Authors: Srikant M. Datar, Madhav V. Rajan
16th edition
134475585, 978-0134475998, 134475992, 978-0134475585
