For the workflow, how would I mark your line of customer visibility in the process?

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386 answers

Answer:

As per the hand-written flow chart enclosed below, the total waiting time at the Security Screening point was 2 hours in the case wherein no restricted or dangerous article could be found from the passenger.

The points where something (people information) waits for service are:

i. Security screening point;

ii. Checking of the passenger by hand search; and

iii. Checking dangerous goods or restricted articles from the passengers possession.

The estimated time to accomplish each activity in the process:

i. Half an hour for Checking Dangerous Goods in a booth : waiting for the checking person to come and check the passenger;

ii. Half an hour for Checking Restricted Articles in another booth: waiting for the checking person to come and check the passenger;

iii. Half an hour: for another round of checks by senior security officers; and

iv. Half an hour: for waiting and collecting the restricted articles like lighter and cutter from the passenger.

The total flow time: 2 (two) hours, which is too long time take just for a security screening and checks.

How well the process worked is as follows:

The process was quite deep and long to not take any risk if they find any restricted object available with the passenger for strict security.

Improvements in the process:

However, the 2 hours taken is a little too much and should be lessened by a maximum of 1 hour, for saving time of the airport professionals as well as the passenger who might reach the airport in the last hours.