For this Assessment you are required to conduct staff monitoring at your work placement or simulated environment. From this monitoring you must create a complete performance review process, this must include feedback and consultation, reward, counselling, training, follow up, annual review documentation as well as how and who will access and store this documentation. This is a systematic approach to staff management that must be conducted to enterprise policies and according to workplace legislation. 1. Monitor the effectiveness of 2 staff (One front of house and one back of house) at your work placement or simulated environment if you are not employed. Use the criteria and checklists you developed in Assessment 1. You must ensure that your monitor and record the effectiveness of 2 staff members, comparing their performance against the KPI's and checklist you created