For this hypothetical scenario, assume that you have been hired to lead a team of highly skilled mechanics for an upscale aviation maintenance company that provides service for helicopters owned by corporations and private individuals. The team is comprised of nine individuals with similar levels of experience and training who have been with the company for 10-12 years each. This team generated impressive revenue growth for for an initial period of seven years, but has experienced declining revenue in each of the last five consecutive years. After spending some initial time observing your new team, communicating with team members, and also meeting with long-term clients, you have observed that the team does not seem to have a sense of urgency to complete repairs/maintenance in a timely manner, does not appear to have specific goals or objectives, and does not appear to have any systems for ongoing assessment/feedback.